{"id":90,"date":"2025-05-17T21:29:27","date_gmt":"2025-05-17T18:29:27","guid":{"rendered":"https:\/\/rakly.eu\/?page_id=90"},"modified":"2026-03-28T23:57:41","modified_gmt":"2026-03-28T21:57:41","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/rakly.eu\/et\/frequently-asked-questions\/","title":{"rendered":"Korduma kippuvad k\u00fcsimused (KKK)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"90\" class=\"elementor elementor-90\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65049f84 e-flex e-con-boxed e-con e-parent\" data-id=\"65049f84\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1bd47898 e-con-full e-flex e-con e-child\" data-id=\"1bd47898\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce75c6 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"ce75c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FREQUENTLY ASKED QUESTIONS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ead33db e-flex e-con-boxed e-con e-parent\" data-id=\"ead33db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8846421 elementor-widget elementor-widget-sp_easy_accordion_pro_shortcode\" data-id=\"8846421\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"sp_easy_accordion_pro_shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>#sp-ea-270 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 200ms;}#sp-ea-270.sp-easy-accordion>.sp-ea-single {margin-bottom: 2px; border: 1px solid #ffffff; }#sp-ea-270.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #0a0a0a;}#sp-ea-270.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #ffffff; color: #0a0a0a;}#sp-ea-270.sp-easy-accordion>.sp-ea-single {background: #ffffff;}#sp-ea-270.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: right; color: #0a0a0a;font-size: 16px;}#sp-ea-270.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon {margin-right: 0;}<\/style><div id=\"sp_easy_accordion-1748179642\"><div id=\"sp-ea-270\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2700\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2700\" aria-controls=\"collapse2700\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Are the shoes handmade?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse2700\" role=\"region\" aria-labelledby=\"ea-header-2700\"> <div class=\"ea-body\"><article class=\"text-token-text-primary w-full\" dir=\"auto\" data-testid=\"conversation-turn-106\" data-scroll-anchor=\"true\"><div class=\"text-base my-auto mx-auto py-5 [--thread-content-margin:--spacing(4)] @[37rem]:[--thread-content-margin:--spacing(6)] @[72rem]:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:32rem] @[34rem]:[--thread-content-max-width:40rem] @[64rem]:[--thread-content-max-width:48rem] mx-auto flex max-w-(--thread-content-max-width) flex-1 text-base gap-4 md:gap-5 lg:gap-6 group\/turn-messages focus-visible:outline-hidden\"><div class=\"group\/conversation-turn relative flex w-full min-w-0 flex-col agent-turn\"><div class=\"relative flex-col gap-1 md:gap-3\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"27614220-54ea-44d4-9a0b-68e04fa885b5\" data-message-model-slug=\"gpt-4-1-mini\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\"><div class=\"markdown prose dark:prose-invert w-full break-words light\"><h5 data-start=\"0\" data-end=\"132\">Yes, our shoes are handmade in Thailand using high-quality materials to ensure durability and comfort.<\/h5><\/div><\/div><\/div><\/div><\/div><div class=\"absolute\"><div class=\"flex items-center justify-center\"><\/div><\/div><\/div><\/div><\/div><\/article><div class=\"pointer-events-none h-px w-px\" aria-hidden=\"true\" data-edge=\"true\"><\/div><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2701\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2701\" aria-controls=\"collapse2701\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I know which shoe size to order?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse2701\" role=\"region\" aria-labelledby=\"ea-header-2701\"> <div class=\"ea-body\"><article class=\"text-token-text-primary w-full\" dir=\"auto\" data-testid=\"conversation-turn-126\" data-scroll-anchor=\"true\"><div class=\"text-base my-auto mx-auto py-5 [--thread-content-margin:--spacing(4)] @[37rem]:[--thread-content-margin:--spacing(6)] @[72rem]:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:32rem] @[34rem]:[--thread-content-max-width:40rem] @[64rem]:[--thread-content-max-width:48rem] mx-auto flex max-w-(--thread-content-max-width) flex-1 text-base gap-4 md:gap-5 lg:gap-6 group\/turn-messages focus-visible:outline-hidden\"><div class=\"group\/conversation-turn relative flex w-full min-w-0 flex-col agent-turn\"><div class=\"relative flex-col gap-1 md:gap-3\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"3ce242d1-f4a6-404d-8863-52fb1e23e192\" data-message-model-slug=\"gpt-4-1-mini\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\"><div class=\"markdown prose dark:prose-invert w-full break-words light\"><h5 data-start=\"0\" data-end=\"164\">You can look up the sizes in our <span style=\"color: #ffa3c1\"><strong><a class=\"\" style=\"color: #ffa3c1\" href=\"https:\/\/rakly.eu\/how-to-choose-the-right-size\/\" target=\"_new\" rel=\"noopener\" data-start=\"79\" data-end=\"157\">How to Choose the Right Size<\/a> <\/strong><\/span>guide.<\/h5><\/div><\/div><\/div><\/div><\/div><div class=\"absolute\"><div class=\"flex items-center justify-center\"><\/div><\/div><\/div><\/div><\/div><\/article><div class=\"pointer-events-none h-px w-px\" aria-hidden=\"true\" data-edge=\"true\"><\/div><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2702\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2702\" aria-controls=\"collapse2702\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How long does shipping take?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse2702\" role=\"region\" aria-labelledby=\"ea-header-2702\"> <div class=\"ea-body\"><article class=\"text-token-text-primary w-full\" dir=\"auto\" data-testid=\"conversation-turn-96\" data-scroll-anchor=\"true\"><div class=\"text-base my-auto mx-auto py-5 [--thread-content-margin:--spacing(4)] @[37rem]:[--thread-content-margin:--spacing(6)] @[72rem]:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:32rem] @[34rem]:[--thread-content-max-width:40rem] @[64rem]:[--thread-content-max-width:48rem] mx-auto flex max-w-(--thread-content-max-width) flex-1 text-base gap-4 md:gap-5 lg:gap-6 group\/turn-messages focus-visible:outline-hidden\"><div class=\"group\/conversation-turn relative flex w-full min-w-0 flex-col agent-turn\"><div class=\"relative flex-col gap-1 md:gap-3\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"1507e1a0-0424-450a-bab9-7fc70180ac9c\" data-message-model-slug=\"gpt-4-1-mini\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\"><div class=\"markdown prose dark:prose-invert w-full break-words light\"><h5 data-start=\"0\" data-end=\"81\">Shipping typically takes 2 to 3 business days.<\/h5><\/div><\/div><\/div><\/div><\/div><div class=\"absolute\"><div class=\"flex items-center justify-center\"><\/div><\/div><\/div><\/div><\/div><\/article><div class=\"pointer-events-none h-px w-px\" aria-hidden=\"true\" data-edge=\"true\"><\/div><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2703\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2703\" aria-controls=\"collapse2703\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I return or exchange shoes if they don\u2019t fit?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse2703\" role=\"region\" aria-labelledby=\"ea-header-2703\"> <div class=\"ea-body\"><h5>We offer hassle-free returns and exchanges within 14 days of purchase. For full details, please visit our<span style=\"color: #ffa3c1\"><strong> <a class=\"\" style=\"color: #ffa3c1\" href=\"https:\/\/rakly.eu\/return-refund\" target=\"_new\" rel=\"noopener\" data-start=\"195\" data-end=\"242\">Return Policy<\/a>.<\/strong><\/span> To submit a return or refund request, please use our <span style=\"color: #ffa3c1\"><strong><a class=\"cursor-pointer\" style=\"color: #ffa3c1\" href=\"https:\/\/rakly.eu\/contact\/\" target=\"_new\" rel=\"noopener\" data-start=\"297\" data-end=\"335\">Contact Us<\/a> <\/strong><\/span>form.<\/h5><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2704\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2704\" aria-controls=\"collapse2704\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you ship internationally?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse2704\" role=\"region\" aria-labelledby=\"ea-header-2704\"> <div class=\"ea-body\"><h5>Yes, we offer international shipping within the Baltics and to Finland.<\/h5><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2705\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2705\" aria-controls=\"collapse2705\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I track my order?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse2705\" role=\"region\" aria-labelledby=\"ea-header-2705\"> <div class=\"ea-body\"><h5 data-start=\"936\" data-end=\"1057\">Once your order ships, you\u2019ll receive a tracking number via email to monitor your package.<\/h5><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2706\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2706\" aria-controls=\"collapse2706\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What if the shoes arrive damaged?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse2706\" role=\"region\" aria-labelledby=\"ea-header-2706\"> <div class=\"ea-body\"><h5>If your shoes arrive damaged, please contact our customer support within 14 days, and we will assist you with a replacement or refund.<\/h5><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2707\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2707\" aria-controls=\"collapse2707\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do I need to pay for returns?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse2707\" role=\"region\" aria-labelledby=\"ea-header-2707\"> <div class=\"ea-body\"><article class=\"text-token-text-primary w-full\" dir=\"auto\" data-testid=\"conversation-turn-116\" data-scroll-anchor=\"true\"><div class=\"text-base my-auto mx-auto py-5 [--thread-content-margin:--spacing(4)] @[37rem]:[--thread-content-margin:--spacing(6)] @[72rem]:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:32rem] @[34rem]:[--thread-content-max-width:40rem] @[64rem]:[--thread-content-max-width:48rem] mx-auto flex max-w-(--thread-content-max-width) flex-1 text-base gap-4 md:gap-5 lg:gap-6 group\/turn-messages focus-visible:outline-hidden\"><div class=\"group\/conversation-turn relative flex w-full min-w-0 flex-col agent-turn\"><div class=\"relative flex-col gap-1 md:gap-3\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"238f51cf-e58a-4c0b-a489-57772c2560e1\" data-message-model-slug=\"gpt-4-1-mini\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\"><div class=\"markdown prose dark:prose-invert w-full break-words light\"><h5 data-start=\"0\" data-end=\"98\">No, returns made within 14 days are completely free of charge.<\/h5><\/div><\/div><\/div><\/div><\/div><div class=\"absolute\"><div class=\"flex items-center justify-center\"><\/div><\/div><\/div><\/div><\/div><\/article><div class=\"pointer-events-none h-px w-px\" aria-hidden=\"true\" data-edge=\"true\"><\/div><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2708\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2708\" aria-controls=\"collapse2708\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I contact customer service?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse2708\" role=\"region\" aria-labelledby=\"ea-header-2708\"> <div class=\"ea-body\"><article class=\"text-token-text-primary w-full\" dir=\"auto\" data-testid=\"conversation-turn-118\" data-scroll-anchor=\"true\"><div class=\"text-base my-auto mx-auto py-5 [--thread-content-margin:--spacing(4)] @[37rem]:[--thread-content-margin:--spacing(6)] @[72rem]:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:32rem] @[34rem]:[--thread-content-max-width:40rem] @[64rem]:[--thread-content-max-width:48rem] mx-auto flex max-w-(--thread-content-max-width) flex-1 text-base gap-4 md:gap-5 lg:gap-6 group\/turn-messages focus-visible:outline-hidden\"><div class=\"group\/conversation-turn relative flex w-full min-w-0 flex-col agent-turn\"><div class=\"relative flex-col gap-1 md:gap-3\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"3df79ef7-906c-4ec9-8fa3-12c8624fd9f5\" data-message-model-slug=\"gpt-4-1-mini\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\"><h5 class=\"markdown prose dark:prose-invert w-full break-words light\">You can reach our customer service team by contacting us <span style=\"color: #ffa3c1\"><strong><a class=\"\" style=\"color: #ffa3c1\" href=\"https:\/\/rakly.eu\/contact\/\" target=\"_new\" rel=\"noopener\" data-start=\"98\" data-end=\"131\">here<\/a>.<\/strong><\/span><\/h5><\/div><\/div><\/div><div class=\"mt-3 w-full empty:hidden\"><div class=\"text-center\"><\/div><\/div><\/div><div class=\"absolute\"><div class=\"flex items-center justify-center\"><\/div><\/div><\/div><\/div><\/div><\/article><div class=\"pointer-events-none h-px w-px\" aria-hidden=\"true\" data-edge=\"true\"><\/div><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2709\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2709\" aria-controls=\"collapse2709\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you offer discounts or promotions?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse2709\" role=\"region\" aria-labelledby=\"ea-header-2709\"> <div class=\"ea-body\"><h5>Yes! Make sure to sign up for our email list at the bottom of the page to receive exclusive offers, promotions, and updates directly to your inbox.<\/h5><\/div><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FREQUENTLY ASKED QUESTIONS Are the shoes handmade? Yes, our shoes are handmade in Thailand using high-quality materials to ensure durability and comfort. How do I know which shoe size to order? You can look up the sizes in our How to Choose the Right Size guide. How long does shipping take? Shipping typically takes 2 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-90","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails"],"_links":{"self":[{"href":"https:\/\/rakly.eu\/et\/wp-json\/wp\/v2\/pages\/90","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rakly.eu\/et\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rakly.eu\/et\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rakly.eu\/et\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rakly.eu\/et\/wp-json\/wp\/v2\/comments?post=90"}],"version-history":[{"count":6,"href":"https:\/\/rakly.eu\/et\/wp-json\/wp\/v2\/pages\/90\/revisions"}],"predecessor-version":[{"id":1887,"href":"https:\/\/rakly.eu\/et\/wp-json\/wp\/v2\/pages\/90\/revisions\/1887"}],"wp:attachment":[{"href":"https:\/\/rakly.eu\/et\/wp-json\/wp\/v2\/media?parent=90"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}